Returns & Exchanges
I gladly accept returns, exchanges and cancellations.
Just contact me within 14 days of delivery
Post items back to me within 30 days of delivery
Intimate items (for health/hygiene reasons)
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Delivery Processing times
Processing Time:
Please allow 5 to 7 days for your order to be processed, as all custom handmade items are created by me. If you need to expedite your order, please contact me, and I will do my best to accommodate your request.
Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. I am not liable for any delays caused by customs processing.
FREE DELIVERY
All items in my store (*Excluding Wildwood Apparel) include shipping costs via UPS and Canada Post/US Postal. Orders will be processed promptly, but please allow 5-7 days for me to complete your handcrafted products before they ship. Thank you for supporting my small business! If you have any questions or concerns, feel free to reach out
return and exchange policies
If you're not satisfied with your order, please reach out to me directly. Happy customers are my top priority, and I’m here to ensure your experience is positive.
Return and Exchange Policy: You are eligible for returns or exchanges within 10 days of receiving your order. To initiate a return, please send the parcel back at your own expense within this timeframe. Once I receive the returned item, I’ll process your exchange or refund promptly. Thank you for your understanding, and I appreciate your support of my small business! If you have any questions or need assistance, don’t hesitate to contact me.